The closure of the Service Centres is part of broader measures taken by the business to stem the spread of the COVID-19 pandemic especially in the wake of the new Omicron variant, which has been proven to have a higher transmissibility rate.
Speaking on the development, Jemima Kotei Walsh, Chief Customer Care Officer, said, “The business will use this opportunity to encourage customers to use our digital channels during the period of the closure of the shops.
The channels include the company’s Official Social Media Handles namely; Twitter: @MTNGhana or @AskMTNGhana; Facebook: MTNGhana, WhatsApp:0554300000 and 0555300000. Customers may also call MTN’s toll free number 100. MyMTN App and Ayoba are additional apps that can be used during and after this period.
In addition to these channels, field teams made up of retail vendors and Momo agents across the country will be operating and will provide additional support.
MTN Ghana continues to encourage all Ghanaians to observe the appropriate health protocols outlined by the Government, Ghana Health Service and the World Health Organization (WHO).